Returns Policy for Sanjay Chilly Products

1. Eligibility for Returns / Exchanges

Products purchased from www.sanjaychilly.com are eligible for return or exchange within 7 days of delivery only in the following cases:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product received is incomplete or missing components/accessories.
• The product has a manufacturing defect that is apparent upon receipt.

For products where a warranty is specifically mentioned on the product page, warranty claims will be handled according to the applicable warranty terms.

2. Conditions for Return

To be eligible for a return or exchange:

• The return request must be raised within 7 days of delivery.
• The product must be unused, uninstalled and in its original condition.
• The product must be returned with its original packaging, labels, accessories, manuals and other components, wherever applicable.
• Products should not have any signs of installation, modification, scratches, physical damage or misuse.
• The customer may be required to provide photographs or videos of the product and packaging to help us assess the issue.
• Products that have been installed, used, modified or damaged after delivery may not be eligible for return or exchange.

3. Products Damaged During Delivery

Customers are requested to inspect the package and product immediately upon delivery.

If the product has been damaged during transit, please contact us within 48 hours of delivery with photographs/videos showing:

1. The outer packaging
2. The shipping label
3. The damaged product
4. The internal packaging, wherever applicable

This will help us process the claim quickly.

4. Wrong Product Received

If you receive a product that is different from what you ordered, please notify us within 7 days of delivery.

After verification, we will arrange for the incorrect product to be returned and, wherever applicable, dispatch the correct product at no additional cost to the customer.

5. Defective Product

If a product is found to have a manufacturing defect, Sanjay Chilly may, at its discretion:

• Replace the product with the same product;
• Provide an alternative product of equivalent value; or
• Issue a refund where replacement is not possible.

The final resolution will depend on product availability and the nature of the defect.

6. Non-Returnable / Non-Exchangeable Products

Returns or exchanges will generally not be accepted for:

• Products that have been installed or used.
• Products damaged due to improper installation, handling, storage or maintenance.
• Products modified, altered or repaired by the customer or a third party.
• Products with scratches, dents or other damage caused after delivery.
• Products damaged due to incorrect installation or incompatible plumbing connections.
• Products returned without their original packaging or essential accessories.
• Products purchased specifically as custom-made, customised or made-to-order products, where applicable.
• Products where the return request is made after the applicable return period.

This does not affect any rights available to customers under applicable law in respect of defective, damaged, incorrect or otherwise non-conforming products.

7. Change of Mind / Size / Colour

Returns due to a change of mind, incorrect selection, incorrect size, colour preference or change in requirements may not be accepted, particularly where the product has been shipped, installed or used.

Customers are therefore advised to carefully check the product specifications, dimensions, finish, colour and compatibility before placing an order.

8. Return Shipping Charges

If the return is due to a damaged, defective or incorrect product, Sanjay Chilly will arrange the return process and bear the applicable return shipping cost, subject to verification.

For any return approved for reasons other than a product defect, damage or incorrect product, the customer may be responsible for applicable return shipping charges.

9. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable amount will be refunded through the original payment method, wherever possible.

Refund processing times may vary depending on the payment method and banking/payment service provider.

Where applicable, refunds will be processed within the timeframe required under applicable law.

Shipping charges for Rs. 200, are charged separately charged, may not be refundable unless the return is due to a damaged, defective or incorrect product.

10. Cancellation of Orders

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.

11. How to Request a Return

To request a return or exchange, please contact our support team with:

• Order number
• Customer name
• Registered mobile number/email address
• Product name
• Reason for return
• Photographs/videos of the product and packaging, wherever applicable

Contact Us

Sanjay Chilly

Email: support@sanjaychilly.com
Phone: +91 9888 9666 91

Corporate Office & Experience Centre:
Bhagvan Shri Building, A-116, 2nd Floor, East Portion, Group Industrial Area, Wazirpur, New Delhi – 110052